Call Resource

This resource is part of the Voice API section of the Genesys Web Services REST API.

Overview

The call resource includes properties that describe the current state of the call and the available operations given the current state. A full description of the properties included on the call resource and their possible values can be found here.

Sample Data

{
      "id": "011DJV5JI898NB2L04000VTAES00000I",
      "connId": "0072026cb98d140f",
      "state": "Established",
      "callUuid": "011DJV5JI898NB2L04000VTAES00000I",
      "deviceUri": "http://127.0.0.1:8080/api/v2/devices/9c14cad7-17c4-48d0-8492-7cf0ff92c224",
      "uri": "http://127.0.0.1:8080/api/v2/me/calls/011DJV5JI898NB2L04000VTAES00000I",
      "participants": [
        "5000"
      ],
      "participantsInfo": [
        {
          "digits": "5000",
          "e164Number": "5000",
          "formattedPhoneNumber": "5000"
        }
      ],
      "dnis": "5001",
      "callType": "Internal",
      "capabilities": [
        "AttachUserData",
        "InitiateConference",
        "UpdateUserData",
        "Hold",
        "SingleStepTransfer",
        "DeleteUserData",
        "SingleStepConference",
        "Hangup",
        "DeleteUserDataPair",
        "SendDtmf",
        "InitiateTransfer"
      ],
      "userData": {
        "DispositionCode": "IssueResolved"
      },
      "duration": "1174",
      "mute": "Off",
      "supervisorListeningIn": true,
      "monitoredUserMuted": false
    },
    "phoneNumber": "5001"
  }

Resource Details

Field	Description
id	The ID of the call.
connId	The connection ID for the call. This value comes from the Tlib event.
state	The current call state (Dialing, Held, Established, and so on).
callUuid	The universally unique identifier associated with the call.
deviceUri	Link to the device for which this state is applicable.
uri	The call's resource identifier.
participants	A collection of participants.
participantsInfo	If the participant number contains +country_code, then participantsInfo contains a list of structures: "country" — country infromation of the phone number in the JSON format: "country":{"name":"United States","code":"US","callingCode":"1"} "location" — region of the phone number "localPhoneNumber" — phone number in domestic format. "E164digits" — phone number in e.164 format
dnis	The "DNIS" attribute of the call, as sent by T-Server.
callType	The type of call, such as Internal, Inbound, Outbound, Consult.
capabilities	A list of capabilities for the current state. For example, if the current state is "Dialing", the list might be ["HangUp", "Hold"].
userData	A map of custom values attached to the call.
duration	The duration of the call, in seconds.
mute	Shows whether the call is muted.
supervisorListeningIn	Specificies whether a supervisor is listening to the call.
monitoredUserMuted	This attribute indicates the mute state of the user monitored by the supervisor.