Provisioning Workspace Web Edition

Review the following topics for details about how to provision Workspace Web Edition:

• Introduction To Configuration Options
• Setting Up Agents On The System
• Agent Login And Authentication
• Enabling Internal And External Communications
• Handling Interactions
• Email Quality Assurance
• Enabling Agents to View KPIs and Contact Center Statistics
• Enabling Agents To Manage Contacts
• Outbound Contact - Provisioning Case Data
• OutboundContact
• Enabling Co-browse Sessions