Web Services API Reference

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Overview

Welcome to the Genesys Web Services Application Programming Interface (API) Reference.

This Genesys Web Services REST API can be used to write agent applications that provide a variety of contact center-related features. These features include agent state management, call control, supervisor monitoring, and call recording.

This reference explains the resources and methods available to developers.

Each category presents information about relevant operations, related resources, request parameters, and return values.

Samples (restricted) Simple examples showing how to create applications to access the Genesys Web Services REST API.

General (restricted) Concepts employed by the various portions of the Genesys Web Services REST API.

Voice API (restricted) API for developers building voice-related client applications.

Multimedia Interactions API (restricted) API for developers building multimedia-related client applications.

Channels API (restricted) API for developers building applications that use channels.

Provisioning API (restricted) API for developers building applications that require provisioning.

Contacts API (restricted) API for developers to create or retrieve contacts.

Settings API (restricted) Configuration tasks to modify the behavior of existing functionality.

Statistics API (restricted) API for developers building applications that use statistics.

Hierarchical Dispositions API (restricted) API for developers building dispositions-related client applications.

Platform Configuration API (restricted) API for developers to get read and write access to low-level data from Configuration Server.

Outbound API (restricted) API for developers to write client applications that include outbound preview features.