Gplus Adapter User Guide

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Welcome to the Gplus Adapter User Guide. This guide provides all the information you need to start working with the adapter in your environment.

The Gplus Adapter can be implemented in two different options:

• Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or be accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and therefore the features and functionality is designed for a small screen space.

• Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and thus provides many of the same features and functionality as the Genesys Workspace Agent Desktop.

Click any of the topics below for details.

Gplus Adapter for Salesforce

This chapter explains the features and functionality of this product.

• Getting Started
• Handling an Incoming Call
• Transferring a Call
• Chatting with a Customer

Gplus Adapter for Salesforce - WWE Option

This chapter explains the features and functionality of this product.

• Supported Features