Prerequisites

To work with Web Services and Applications, make sure that your system meets the following minimum requirements:

OS requirements

• Linux Red Hat, version 6

Java requirements

• You have installed the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.

Jetty requirements

• You have installed and configured Jetty 9.

Cassandra requirements

• You have installed and configured Cassandra 1.2.

Browser support

Workspace Web Edition

Workspace Web Edition supports the following browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce supports the following web browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

The adapter supports the following browser when using the Workspace Web Edition deployment option:

• Microsoft Internet Explorer 11
• Google Chrome 38+
• Firefox 34+

Genesys environment

In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a Web Services and Applications installation.

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3
Reporting	Stat Server 8.1
Mobile Push Notifications	Genesys Mobile Services 8.1.2

Next step

• Installing Web Services and Applications