Web Services API Reference

Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to write agent applications that provide contact center-related features, including agent state management, call control, supervisor monitoring, and call recording. Here you'll find details about the various APIs that make up the Web Services API, including operations, related resources, request parameters, and return values.

Getting Started Simple examples that show you how to quickly start using the API.

API Basics Details about general concepts used in the API.

Voice API API for developers building voice-related client applications.

Multimedia Interactions API API for developers building multimedia-related client applications.

Channels API API for developers building applications that use channels.

Provisioning API API for developers building applications that require provisioning.

Contacts API API for developers to create or retrieve contacts.

Settings API Configuration tasks to modify the behavior of existing functionality.

Statistics API API for developers building applications that use statistics.

Hierarchical Dispositions API API for developers building dispositions-related client applications.

Platform Configuration API API for developers to get read and write access to low-level data from Configuration Server.

Outbound API API for developers to write client applications that include outbound preview features.

Genesys Interaction Recording API API for developers to write client applications that play back recordings stored in the GIR system.

Genesys Interaction Recording Insertion API API for developers to write client applications that insert records into the GIR system.