Web Services API Reference

Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to incorporate Genesys features into custom applications and integrations with third-party software.

The Web Services API offers the following services:

Voice API

Handle telephony interactions, including SIP.

Multimedia Interactions API

Handle multimedia (eServices) interactions.

Channels API

Manage the different interaction channels available to an agent.

Provisioning API

Automate Genesys provisioning.

Contacts API

Manage contacts and interaction history.

Settings API

Configure Web Services parameters.

Statistics API

Make use of Genesys statistics.

Hierarchical Dispositions API

Manage the possible disposition values of interactions.

Platform Configuration API

Manage Configuration Server data.

Outbound API

Handle outbound interactions and campaigns.

Genesys Interaction Recording API

Retrieve recordings from Genesys Interaction Recording.

Genesys Interaction Recording Insertion API

Insert recordings into Genesys Interaction Recording.

Interaction History API

Retrieve interaction history for an agent or contact.