Gplus Adapter for Saleforce - WWE Option

The Agent Desktop deployed in a sales or service console is an interaction management desktop that provides you with a robust subset of features that are available in the full Workspace Web Edition (WWE) agent desktop. This product adds more functionality to your softphone and seamlessly integrates the adapter activity in your sales or service console.

How do I access the Agent Desktop Console?

If the Agent Desktop is configured in your sales or service console, you will see a Workspace icon at the bottom right corner of your screen. Depending on how your console is configured, the Workspace icon might appear elsewhere on the screen.

If your sale or service console is configured for single sign-on, you don't need to log in into your Gplus Adapter. When you launch the Adapter, you should have immediate access. If your console isn't configured for single sign-on, you are prompted to log in.

After you open the Agent Desktop, you can click anywhere in the title bar along the top of the Agent Desktop window to drag it to a new position within your browser window. You can also undock Agent Desktop by clicking the arrow at the top right of the window. This opens Agent Desktop in a new browser window that you can resize and drag to a new location. If you want to redock the window, just click the arrow again and the window returns to the standard location.

Related Documentation

• For administrators—To integrate the Agent Desktop console, see Installing and Configuring Agent Desktop with Salesforce Console.
• For agents—To learn how to use the Agent Desktop, see Agent Desktop Help.