Facts Subject Area

This is the new {{LargeImage}} template:

Facts subject area View Large

This doesn't work

This is a thumbnail with link parameter using the external link widget. Without the additional parameter, clicking the thumbnail links to the File: page. Using this form of external link syntax, in an attempt to open the link in a new tab, does not work at all -- opens a garbage URL (ENCODED_CONTENT...) in the same window. Escaping the pipes in the widget syntax (see second sample, below) or hard-coding the widget's source (<a href="https://docs.genesys.com/images/e/e0/GIM-SubjArea-Facts.png" target="_blank" class="external text" rel="nofollow">Facts subject area</a>) into the link parameter doesn't change the usual thumb behaviour.

Facts subject area" title="START WIDGETb6d38fb23331164b-0END WIDGET">

Facts subject area

Facts subject area

This works but doesn't open in a new window

This is a thumbnail with link parameter specifying the full file storage URL. Without the additional parameter, clicking the thumbnail links to the File: page. Using this form of external link syntax opens the link in the same window.

Facts subject area

This is a thumbnail with the caption set to include a link to Media:, but clicking the thumbnail itself still gives the usual thumb behaviour.

Facts subject area (click to enlarge)

The graphic below uses the usual syntax for a thumbnail.

In addition to referring to dimension tables, some fact tables refer to other fact tables. This subject area diagram depicts the interrelationships between subject area fact tables.

Facts Subject Area View Large

Subject Area Dimensional Model Tables

Table/View	Description
CALLBACK_FACT	Represents a callback-related event.
CALLING_LIST_METRIC_FACT	Represents a snapshot of outbound campaign calling list metrics.
CAMPAIGN_GROUP_SESSION_FACT	Represents the loading and unloading of an outbound campaign group session.
CAMPAIGN_GROUP_STATE_FACT	Represents the states of a campaign group session.
CONTACT_ATTEMPT_FACT	Represents a processing attempt for an outbound campaign contact.
INTERACTION_FACT	Represents interactions from the perspective of a customer experience.
INTERACTION_RESOURCE_FACT	Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
IXN_RESOURCE_STATE_FACT	Provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.
MEDIATION_SEGMENT_FACT	Describes interaction activity with respect to ACD queues, virtual queues, interaction queues, and interaction workbins.
SM_MEDIA_NEUTRAL_STATE_FACT	Represents agent resource states, summarized across all media.
SM_RES_SESSION_FACT	Represents agent resource media sessions from login to logout, summarized to the media type.
SM_RES_STATE_FACT	Represents agent resource states, summarized to the media type.
SM_RES_STATE_REASON_FACT	Represents agent resource state reasons, summarized to the media type.
CALLING_LIST_TO_CAMP_FACT view	Describes the association of a calling list to an outbound campaign.
GROUP_TO_CAMPAIGN_FACT view	Describes the association of an agent or place group to an outbound campaign.
PLACE_GROUP_FACT view	Describes the membership of places in place groups.
RESOURCE_GROUP_FACT view	Describes the membership of resources in resource groups.
RESOURCE_SKILL_FACT view	Describes an agent's skills and proficiency levels.