Interaction Subject Area

This subject area represents interactions from the perspective of a customer experience.

Tanya, don't you think we can get rid of the following note now?

Note: In 7.x releases, this subject area included voice and multimedia extension tables (VOICE_IXN_FACT_EXT and MMEDIA_IXN_FACT_EXT), which are now replaced with fields within the INTERACTION_FACT table.

File:GIM-SubjArea-Interaction-Ora.png

Interaction Subject Area View Large

Subject Area Dimensional Model Tables

Table/View	Description
DATE_TIME	Allows facts to be described by attributes of a calendar date and 15-minute interval.
INTERACTION_DESCRIPTOR	Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.
INTERACTION_FACT	Represents interactions from the perspective of a customer experience.
INTERACTION_TYPE	Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.
MEDIA_TYPE	Allows facts to be described based on media type, such as Voice.
REQUESTED_SKILL	Allows facts to be described based on a combination of requested skills and minimum skill proficiencies.
REQUESTED_SKILL_COMBINATION	Allows facts to be described by a single string field that represents the full combination of requested skills and proficiencies.