Resource_Skill Subject Area

This subject area represents the skill resumes of agent resources.

File:GIM-SubjArea-ResourceSkill-Ora.png

Resource_Skill Subject Area View Large

Subject Area Dimensional Model Tables

Table/View	Description
DATE_TIME	Allows facts to be described by attributes of a calendar date and 15-minute interval.
RESOURCE_	Allows facts to be described based on the attributes of contact center resources.
RESOURCE_SKILL_FACT view	Describes an agent's skills and proficiency levels.