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Enable advanced search for Contact Interaction History

You can enable contact history advanced search for agents in your contact and configure how the advanced search functions in the Agent Desktop.

Start

  1. Activate the basic search privilege. privilege.contact.can-search-contact-history
  2. Enable advanced searching. privilege.contact.can-advanced-search-contact-history.
  3. Enable the filtering of interactions in the Contact History view. privilege.contact.can-filter-contact-history
  4. Define the list of attributes displayed on the Advanced Search window. contact.history-search-attributes
  5. Define the list of date search options on the Advanced Search window. contact.date-search-types

End

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