Enable advanced search for Contact Interaction History

You can enable advanced searching in the Contact History window for agents in your contact and configure which advanced search options are displayed in the Agent Desktop.

Start

1. Activate the basic search privilege. privilege.contact.can-search-contact-history
2. Enable advanced searching. privilege.contact.can-advanced-search-contact-history.
3. Enable the filtering of interactions in the Contact History view. privilege.contact.can-filter-contact-history
4. Define the list of attributes displayed on the Advanced Search window. See contact.history-search-attributes.
5. Define the list of date search options on the Advanced Search window. See contact.date-search-types.

End