Prerequisites

To work with Web Services and Applications, you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Guide, as well as meeting the following minimum requirements:

Important

In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data

OS requirements

• Red Hat Enterprise Linux, version 6
• Red Hat Enterprise Linux, version 7

Java requirements

• If you're installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.
• If you're installing Web Services and Applications version 8.5.201.29 or newer, you must also install Java JDK 1.8.0_92 or newer 64bit for Linux. For more information, refer to the Java documentation. If you're upgrading from JDK 7 to JDK 8, check out the Java Adoption Guide.

Jetty requirements

• Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you need to install and configure Jetty 9 separately.

Cassandra requirements

• Before you deploy Web Services and Applications, you need to install and configure Cassandra. Web Services support Cassandra version 1.2 and 2.2.

Browser support

Workspace Web Edition

Workspace Web Edition supports the following browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce supports the following web browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

The adapter supports the following browser when using the Workspace Web Edition deployment option:

• Microsoft Internet Explorer 11
• Google Chrome 38+
• Firefox 34+

Genesys environment

In addition to having a Genesys Management Framework 8.1 or 8.5 environment installed and running, the following table lists the Genesys components that are used with a Web Services and Applications installation.

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3, 8.1.4, or 8.5
Reporting	Stat Server 8.1

Next step

• Installing Web Services and Applications