Standard Response

standard-response.categories

• Default Value: $All$
• Valid Values: A comma-separated list of category names or the full path of the category, starting at the root category. Set the value to $All$ to display Standard Responses from all categories.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the list of categories Workspace Web Edition uses to filter Standard Responses. Agents see only those Standard Responses that are part of the sub-tree of categories set in the value for this option.

privilege.SRL.can-use

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows access to the Standard Response Library functions.