Agent Status

Workspace Web Edition provides options that enable agents to control their status:

agent-status.after-call-work-reasons

• Default Value: " "
• Valid Values: Comma-separated list of Action Code names of type After Call Work; empty means all not ready action codes are considered
• Changes take effect: When the session is started or restarted.
• Description: Defines the available reasons in the Agent Status menus (global and My Channels). Workspace displays the reason commands in the order in which they appear in the list.

agent-status.enabled-actions-by-channel

• Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
• Changes take effect: When the session is started or restarted.
• Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.

agent-status.enabled-actions-global

• Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Valid Values: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Changes take effect: When the session is started or restarted.
• Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.

agent-status.not-ready-reasons

• Default Value: " "
• Valid Values: Comma-separated list of Action Code names of type Not Ready; empty means that all Not Ready Action Codes are considered.
• Changes take effect: When the session is started or restarted.
• Description: Defines the available reasons in the global Status menu. The reason commands are displayed in the order in which they appear in the list.

agent-status.ready-workmode

• Default Value: " "
• Valid Values: A value from the following list: ManualIn, AutoIn. Empty means no workmode specified.
• Changes take effect: When the session is started or restarted.
• Description: Specifies which workmode is applied on Ready operation done manually from the Global State menu and My Channels. This option is also applicable for the login.voice.is-auto-ready option. Supported workmodes are ManualIn, AutoIn.