Active Recording

Workspace Web Edition provides options that enable agents to control their recordings:

privilege.active-recording.can-monitor-recording

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows agents to monitor voice recording. The Call Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-pause

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to pause the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-resume

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to resume the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-start

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to start the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-stop

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to stop the Active Recording. Depends on privilege.active-recording.can-use.

privilege.active-recording.can-use

• Default Value: true
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.

• Description: Specifies whether the agent can record voice calls. Note: The true value switches on recording only if the same interaction-workspace option is also enabled. However, the false value switches off recording without consideration of the interaction-workspace option value.