KPI

Workspace Web Edition provides the following options for managing KPIs:

kpi.displayed-kpis

• Default Value: An empty string.
• Valid Values: A comma-separated list of KPI names.
• Changes take effect: When the session is started or restarted.
• Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs.