Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter has two implementations:

• Gplus Adapter for Salesforce is a soft phone that can be embedded in your Salesforce sales or service console or accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and the features and functionality are designed for a small screen space.

• Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.

Click any of the topics below for details.

Gplus Adapter for Salesforce

• Getting Started
• Handling an Incoming Call
• Transferring a Call
• Chatting with a Customer

Gplus Adapter for Salesforce - WWE Option

• Gplus Adapter for Saleforce - WWE option