Configuring Genesys Widgets
Genesys Widgets supports multiple widgets including Webchat. You can configure all widgets and services in the same configuration object. When you add new Genesys products and services, you must update your Genesys Widgets configuration to enable those widgets.
After you deploy the Genesys Widgets on your website, configure the CX Widget by defining the global window._genesys Javascript object.
To include the JavaScript script, you can choose one of the following options:
- Place the script inline on your website; or
- Place it in a separate JavaScript file, and then include the file on your page.
The following example is a basic view of the global Genesys Widgets configuration object:
<script>
if(!window._genesys)window._genesys = {};
if(!window._gt)window._gt = [];
window._genesys.widgets = {
main: {},
webchat: {},
};
</script>
The following example is a populated Widget configuration that includes configuration options for Webchat:
<script>
if(!window._genesys)window._genesys = {};
if(!window._gt)window._gt = [];
window._genesys.widgets = {
main: {
theme: "dark",
lang: "en",
i18n: "http://HOST:PORT/path/to/languages/file.json",
customStylesheetID: "<ANY_ID_NAME>",
plugins: [
"cx-webchat",
"cx-webchat-service",
],
mobileMode: 'auto',
mobileModeBreakpoint: 600
},
webchat: {
apikey: "0123456789", // Used for Apigee service only
dataURL: "http://HOST:PORT/path/to/chat/service",
userData: {},
proactive: {
enabled: true,
idleTimer: 5,
cancelTimer: 30
},
chatButton: {
enabled: true,
template: false,
openDelay: 1000,
effectDuration: 300,
hideDuringInvite: true
}
},
};
(function(o){
var f = function(){
var d = o.location;
o.aTags = o.aTags || [];
for(var i=0;i<o.aTags.length;i++){
var oTag = o.aTags[i];
var fs = d.getElementsByTagName(oTag.type)[0], e;
if(d.getElementById(oTag.id)) return; e = d.createElement(oTag.type); e.id = oTag.id;
if(oTag.type == "script"){e.src = oTag.path;}
else{e.type = 'text/css';e.rel = 'stylesheet';e.href = oTag.path;}
if(fs){fs.parentNode.insertBefore(e, fs);}else{d.head.appendChild(e);}
}},ol = window.onload;
if(o.onload){typeof window.onload != "function"?window.onload=f:window.onload=function(){ol();f();}}else f();
})({location: document,
onload: false,
aTags: [{type:"script", id:"genesys-cx-widget-script", path:"http://www.yourhost.com/path/to/widgets.min.js"},
{type:"link", id:"genesys-cx-widget-styles", path:"http://www.yourhost.com/path/to/widgets.min.css"}]});
</script>Main Configuration
Genesys Widgets is a hub for multiple Genesys products and services. Some configuration options are set globally and therefore apply to all products and services running on the CX Widget platform. In the main application configuration you can configure options such as visual theme, language, and mobile support.
For detailed information on configuration options, see App Configuration Options.
Widget Configuration Options
For a complete list of Widget configuration options, please see Genesys Widgets Reference.
Launcher
Launcher is a sample page which shows how widgets display on any host website.
Using a sample page has the following advantages:
- Viewing Genesys Widgets with your own configuration.
- Copying Configuration Script. Using the details you entered on the form, the configuration script is generated in the Need Configuration Script box. You can copy this script and use it on your website to launch widgets.
How to use Launcher
Webchat
Click the checkbox next to Webchat to enable it. Enter the mandatory field URL (marked with an asterisk) and click on the Launch button. Other values are optional and self explanatory.
CallUs
Select the check box next to “Call Us” and provide the configuration data. Here, the Edit/Use Sample Config option is also provided and you can use this to prefill with the sample configuration and edit it for your own details. Ideally, call us is shown in the Live Assist widget or it can also be launched with bus command "CallUs.open".
ChannelSelector
Select the checkbox next to “Enable Sidebar with Live Assist (EWT)” to include ChannelSelector plugin. Enter the Stats URL field followed by Chat and CallUs Vitual Queue names to fetching Stats service Estimated Wait Time details. For the Live Assist widget to show Chat, SendMessage and CallUs channels, please make sure you select those plugins as well.
Troubleshooting
You can enable configuration overrides through URL parameters (for example, http://mywebsite.com/index.html?widgets.main.debug=true) in order to debug the configuration settings on a production website without having to republish the hard-coded configuration. The URL parameters mimic the object dot notation paths, matching the configuration option.
- String values must use double quotes. Usage of single quotes will break the parser.
- The parser filters out non-widgets URL parameters so they won’t break the parser.
- Must start with ?widgets.to be counted by the parser.
- Must match a path inside the configuration object.
- Case-sensitive. Must match the exact path inside the configuration object.
To enable debug mode
?widgets.main.debug=true
To change the chat server webchat uses
?widgets.webchat.dataURL="www.testserver.com:7777/genesys/2/chat/customer-support"
To chain multiple parameters together
?widgets.main.debug=true&widgets.main.theme="light"