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Voice Namespace

Methods

The Voice namespace includes the following methods:

dial

Signature <static> dial(destination, userData)
Description Calls the destination in the same way Workspace Web Edition calls the destination from Team Communicator. This methods supports caller ID and the routing-based intercommunication features.
Parameters
Name Type Argument Description
destination string The call destination number.
userData object <optional> The attached user data key/value object that is updated with each interaction event.

pauseCallRecording

Signature <static> pauseCallRecording(interactionId)
Description Pauses the call recording.
Parameters
Name Type Description
interactionId string The unique identifier for the interaction.

resumeCallRecording

Signature <static> resumeCallRecording(interactionId)
Description Resumes the call recording.
Parameters
Name Type Description
interactionId string The unique identifier for the interaction.

startCallRecording

Signature <static> startCallRecording(interactionId)
Description Starts the call recording.
Parameters
Name Type Description
interactionId string The unique identifier for the interaction.

stopCallRecording

Signature <static> stopCallRecording(interactionId)
Description Stops the call recording.
Parameters
Name Type Description
interactionId string The unique identifier for the interaction.
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