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Published Option
Default Value: 20
Valid Values: An integer from 5 to 60
Changes Take Effect: After server restart
Specifies the minimum number of seconds during which an interaction should be alive in order to participate in the calculation of inbound reactive traffic.
This option allows the Web Engagement server to prevent the corruption of results provided by dual pacing algorithms in the presence of low-volume malicious traffic (where visitors continually start chat interactions and then immediately close them without delivering them to an agent).
Draft Option
No draft option