Tested browsers
The following is a list of all Genesys-tested browsers for both web and mobile.
Important
If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.
Web browsers
- Microsoft Internet Explorer 10 and 11
- Google Chrome 47+
- Firefox 43+
- Safari 8+
Mobile browsers
OS Family | Device | Operating System | Browser | Release Version | Known Limitations |
---|---|---|---|---|---|
Android | Galaxy S5 Mini | Android 4.4 | Chrome 30 | 8.5.004.15 | There is currently limited Unicode emoji support. At a minimum, the following emoji are supported on the Android Galaxy 5S Mini:
|
Galaxy S5 | Android 4.4 | Chrome 49.0 | 8.5.004.15 | n/a | |
Galaxy Note 3 | Android 4.3 | Chrome 49.0 | 8.5.004.15 | n/a | |
Galaxy Tab 4 | Android 4.4 | Chrome 49.0 | 8.5.004.15 | n/a | |
Google Nexus 9 | Android 5.1 | Chrome 54.0 | 8.5.004.15 | n/a | |
Google Nexus 7 | Android 6 | Chrome 49.0 | 8.5.004.15 | n/a | |
Kindlle Fire HDX 7 | Android 4.3 | Android Browser 4 | 8.5.004.15 | n/a | |
iOS | iPhone 5S | iOS 7.1 | Safari 7 | 8.5.004.15 | n/a |
iPhone 6 | iOS 8.1 | Safari 8 | 8.5.004.15 | n/a | |
iPhone 6 Plus | iOS 8.1 | Safari 8 | 8.5.004.15 | n/a | |
iPad Mini 2 | iOS 8.1 | Safari 8 | 8.5.004.15 | n/a | |
iPad Air | iOS 8.3 | Safari 8 | 8.5.004.15 | n/a | |
iPad Pro | iOS 9.3 | Safari 9 | 8.5.004.15 | n/a | |
iPad Pro | iOS 10 | Safari 10 | 8.5.004.15 | n/a | |
Windows Phone | Lumia 630 | Windows Phone 8.1 | IE11 | 8.5.004.15 | n/a |
Lumia 930 | Windows Phone 8.1 | IE11 | 8.5.004.15 | n/a |
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