Release Notes - Genesys PureEngage Cloud (Services Level)

To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.

Related Topics

• Administrator's Guide
• Browser Requirements
• Platform Requirements

PureEngage Cloud Component	Available Since	Latest Version
Agent Desktop	October 15, 2018	8.5.202.51
New Agent Desktop	January 31, 2019	9.0.000.23
Agent Setup	January 31, 2019	9.0.000.38
PureEngage Cloud APIs	September 27, 2018
Callback	February 27, 2019	9.0.000.15
Cloud Data Download Service	August 31, 2018	9.0.000.03
Co-browse	November 6, 2018	9.0.003.02
CRM Gplus Adapters	March 12, 2018	8.5.202.23
CX Contact	January 15, 2019	9.0.000.09
Designer	June 01, 2018	8.5.202.96
Developer Console	January 31, 2019	9.0.000.26
Genesys Customer Experience Insights (CX Insights)	December 21, 2018	9.0.009.00
Genesys Portal	April 10, 2017	8.5.000.17
Genesys Predictive Routing	December 28, 2018	9.0.014.00
GVP PaaS	December 21, 2018	9.0.0
GVP Reporting	May 8, 2016	8.5.151.22
IVR Administration	October 27, 2015	8.5.200.83
Outbound	October 17, 2018	15.8.0
Platform Administration	June 6, 2016	8.5.220.25
Real-Time Reporting	August 18, 2017	8.5.106.05
Recording, QM and Interaction Analytics	February 21, 2019	8.5.510.22
Genesys Softphone	December 21, 2018	9.0.004.10
WebRTC Media Service	December 21, 2018	9.0.000.27
Genesys Widgets	February 4, 2019	9.0.008.04

Customer Care

As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:

North America (USA & Canada)

• +506-674-6767 (International)
• +888-369-5555 (Toll-free, N. America only)

Europe, Middle East, Africa

• +44 (0) 127-645-7002 (International)

Asia Pacific

• +61-7-3368-6868 (International)