Chat reports

This page describes reports you can use to learn more about chat volumes, statistics, and outcomes in your contact center. Reports in the Chat folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Important

Some CX Insights reports can return empty data if they depend on a solution that is not deployed for you, or is not available in the cloud. For example, this applies to reports and dashboards in the Chat, Chat bot, and Predictive Routing folders.

About Chat reports

The following reports are available in the CX Insights > Chat folder:

• Chat Message Statistics Report
• Chat Termination Report
• Pre-Agent Termination Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.