Agents reports

This page describes reports you can use to learn more about the performance of agents in your contact center. The reports in the Agents folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Agents reports

The following reports are available in the CX Insights > Agents folder:

• Agent Conduct Report
• Agent Details Activity Report
• Agent Group Business Attribute Report
• Agent Group Interaction Handling Report
• Agent Group Queue Business Attribute Report
• Agent Interaction Hierarchy Report
• Agent Interval Based Report
• Agent Login-Logout Details Report
• Agent Not Ready Report
• Agent Not Ready Reason Code Report
• Agent Outbound Campaign Report
• Agent Queue Report
• Agent Social Engagement Report
• Agent State Details Report
• Agent Summary Activity Report (Active)
• Agent Summary Activity Report (Interaction)
• Agent Utilization Report
• Agent Wrap Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.