Agent Desktop (v9)

Customers: Log in to <a rel="nofollow" class="external text" href="https://genesyspartner.force.com/customercare/GenesysCommunityLogin">My Support and select Documentation .
Partners: Log in to <a rel="nofollow" class="external text" href="https://genesyspartner.force.com/partner/PartnerPortalLanding">Partner Portal and select Genesys Technical Docs .
Employees: Go to the <a rel="nofollow" class="external text" href="https://intranet.genesys.com/pages/viewpage.action?pageId=40476728">internal access point .

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Agent Desktop (v9) lets contact center agents communicate with customers and team members through phone calls.