Administrator Tasks

This section contains information associated with Workforce Management administration.

Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.

Daily Operations

Find information about setting up and performing WFM Daily Operations in your environment.

• Scheduling
• Forecasting
• Monitoring
• Calendar Management

Reports and Metrics

Find information about WFM reports, and metrics.

• Schedule Summary View and Report
• Contact Center Performance Report
• Agent Adherence Report

Primers

Find information about how to use WFM Primers to optimize the efficiency of your contact center.

• Time Off
• Overlays
• Multi-Forecasting