Genesys Softphone VDI Adapter

Note: Not all changes listed below may pertain to your deployment.

• March 22, 2019 (9.0.005.09)
• March 8, 2019 (9.0.005.08)
• Known Issues

March 22, 2019 (9.0.005.09)

What's New

Resolved Issues

• The analysis of voice call quality has now been improved so that agents no longer receive misleading voice call quality alerts immediately after a call has been established or retrieved. (SOFTPHONE-631)

March 8, 2019 (9.0.005.08)

What's New

VDI Adaptor plugin

• Genesys Softphone VDI Adapter is installed as a plugin to the Citrix Workspace App (formerly known as Citrix Receiver) on client workstations to enable Genesys Softphone to be deployed in the Citrix XenApp 7 and XenDesktop 7 virtual desktop infrastructures. Consult the Supported OS and Supported Virtualization system guides for details about the supported versions.

Known Issues

There are currently no known issues.