Screen Recording Service

Note: Not all changes listed below may pertain to your deployment.

• May 8, 2019 (8.5.366.12)
• January 4, 2019 (8.5.365.01)
• February 2, 2018 (8.5.351.06)
• December 15, 2017 (8.5.350.65)
• Known Issues

May 8, 2019 (8.5.366.12)

What's New

Resolved Issues

• Screen recordings now complete when the recording is paused or resumed. Previously, in version 8.5.365.01 or higher, SRS encountered an error and failed to complete a recording when the recording was paused or resumed. (GIR-26010)

• Encryption certificates are now stored using shorter filenames. Previously, SRS could encounter I/O errors due to long filenames of encryption certificates. (GIR-25628)

• The VLC HTTP timeout has an increased default value of 10 seconds. Additionally, the vlcHttpTimeout parameter is introduced to allow users to adjust this timeout. Previously, SRS failed to complete a recording due to a VLC Http stop failed with ConnectTimeout error. (GIR-25170)

• SRS no longer encounters a recorder.pyc error. Previously at times, SRS did not record an agent's screen when there were back-to-back login and logout requests. (GIR-26155)

January 4, 2019 (8.5.365.01)

What's New

Resolved Issues

• Screen Recording Service now supports HTTPS mode in Firefox 58 and later versions. (GIR-24283)

February 2, 2018 (8.5.351.06)

What's New

Resolved Issues

• The Screen Recording Service (SRS) no longer encounters a large number of missing frames in the screen recording on slow machines when the preLoadVlc parameter is enabled. Previously, some frames were missing in the screen recording on slow machines. The dummyRecordingDuration parameter can be set to a value less than 60 seconds to launch VLC for the configured time; this helps to cache the recorder DLL files for a faster response. (GIR-16951)

December 15, 2017 (8.5.350.65)

What's New

Resolved Issues

• Screen Recording Service now supports new parameter called "isVlcSlowCapture" to enable/disable update of startTime with recording file creation time. Earlier, in slow machine there was misalignment between actual start time of video and the start time in metadata. (GIR-15643)

• The SR Service no longer stops uploading recordings after it fails to upload a recording due to authentication errors. The SR Service now skips the problematic recording and continues to upload the next agent recording. (GIR-12110)

• The Screen Recording Service (SRS) now displays the "Genesys Screen Recording Service, Version : <ipversion>" message in the Windows "Services" application. (GIR-12553)

• Screen Recording Service installer now installs SRS in the HTTPS mode when the default "Standard" installation option is chosen. Previously, the SRS installer installed SRS in the HTTP mode. (GIR-6611)

• Screen Recording Service installer UI now shows additional option to reboot the machine by detecting the presence of rra files during upgrade. Earlier, if the SRS service is not stopped when the setup.exe is running during the SR Service (SRS) upgrade, there may be rra files created in the SRS installation folder. Workaround: Reboot the machine for the upgrade to complete properly. (GIR-5945)

• Screen Recording Service no longer supports update of "certificate" parameter value with an api request from the agent desktop clients. (GIR-6615)

• SRS now properly adds the certificates to the Firefox certificate store during the installation. (GIR-11072)

• The Screen Recording Service (SRS) no longer displays a security pop-up window from Internet Explorer if you are using a self-signed certificate generated during the SRS installation process. Previously, Internet Explorer displayed a security pop-up window in all the Windows operating systems other than Windows 10. (GIR-13109)

Known Issues

There are currently no known issues.