Release List
{
"gws": true,
"info": {
"version": "9.0.000.61",
"latest_release_version": "9.0.000.31",
"intermediate": true,
"published_docs": false,
"intermediate_versions": [
"9.0.000.50"
],
"draft_documentation_version": "9.0.0DRAFT",
"official_documentation_version": "9.0.0",
"doc_product": "HTCC",
"json_options_page": "Documentation:HTCC:Library:json-options:8.5Source",
"history": "Documentation:Options:HTCC:ChangeHistory:Draft",
"build_date": "2019-12-19T11:13:05.009Z",
"build_started": true,
"published": false
},
"options_desc": {
"component": "Genesys_Web_Services",
"compshort": "GWS",
"prodshort": "HTCC"
},
"option_pages": [
{
"option": "expression.identify.phone-number",
"page": "Options:Genesys_Web_Services:interaction-workspace:expression-identify-phone-number",
"published": false,
"description": "Specifies the regular expression that identifies a phone number in the chat or email transcript. This option can be overridden by a routing strategy as described in the Configuration Guide."
},
{
"option": "expression.identify.email-address",
"page": "Options:Genesys_Web_Services:interaction-workspace:expression-identify-email-address",
"published": false,
"description": "Specifies the regular expression that identifies an email address in a chat."
},
{
"option": "email.print.print-content",
"page": "Options:Genesys_Web_Services:interaction-workspace:email-print-print-content",
"published": false,
"description": "Specifies the list of fields to print for an email interaction. Supported fields are: From, To, Cc, Subject, Body, Date, Attachment, InteractionType, CaseData, Note."
},
{
"option": "email.enable-email-address-validation",
"page": "Options:Genesys_Web_Services:interaction-workspace:email-enable-email-address-validation",
"published": false,
"description": "Specifies that the To, Cc, and Bcc addresses are validated when completing sending and forwarding."
},
{
"option": "privilege.email.can-print",
"page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-print",
"published": false,
"description": "Allows agents to print email interactions from the My history and My Workbin views, and from the Contact History tabs of the Contact Directory, Interaction Search, and Interaction Detail views."
},
{
"option": "outbound.timed-preview-auto-dial",
"page": "Options:Genesys_Web_Services:interaction-workspace:outbound-timed-preview-auto-dial",
"published": false,
"description": "Specifies whether agents in Preview, Push preview, and Reschedule preview campaigns can manually dial a record, have the call auto-dialed as soon as the record is accepted, or have the call auto-dialed after a specified number of seconds. If set to 0, the interaction is dialed as soon as it is accepted. A value of -1 disables automatic dialing. This option can be overridden by a routing strategy as described in Configuration Guide."
},
{
"option": "outbound.callback-types",
"page": "Options:Genesys_Web_Services:interaction-workspace:outbound-callback-types",
"published": false,
"description": "Specifies the list of callback types (Personal,Campaign) from which an agent can select when rescheduling an outbound record. This option can be overridden by a routing strategy as described in Configuration Guide."
},
{
"option": "screen-recording.client.server-url",
"page": "Options:Genesys_Web_Services:interaction-workspace:screen-recording-client-server-url",
"published": false,
"description": "Defines the address of the RWS server to be used for communication by Screen Recording Client. The field code $GWS_URL$ is supported allowing to specify the usage of the same origin as WWE UI. If the option is empty, the WWE UI origin is used. A list of RWS/WWE UI pairs can be defined based on the pattern: <rws_origin_url>(<wwe_origin_url>). This list could be based on a single pair. In case of none matching, the default behavior is used."
},
{
"option": "interaction-management.move-to-workbin.restrict-to-my-team",
"page": "Options:Genesys_Web_Services:interaction-workspace:interaction-management-move-to-workbin-restrict-to-my-team",
"published": false,
"description": "Specifies if the search applied in Team Communicator for Move to Workbin action should be restricted to the workbins of the logged agent team."
},
{
"option": "teamlead.myagents.available-page-sizes",
"page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-available-page-sizes",
"published": false,
"description": "Specifies the possible values for the number of rows per page in the My Agents view."
},
{
"option": "login.show-change-account-link",
"page": "Options:Genesys_Web_Services:interaction-workspace:login-show-change-account-link",
"published": false,
"description": "Show or Hide the change login account link on login error page and second step login page."
},
{
"option": "voice.restore-state-on-back-in-service.is-enabled",
"page": "Options:Genesys_Web_Services:interaction-workspace:voice-restore-state-on-back-in-service-is-enabled",
"published": false,
"description": "If voice channel goes Out of Service, specifies if WWE should attempt to automatically set channel back to its previous state once it is back in service."
},
{
"option": "voice.restore-state-on-back-in-service.time",
"page": "Options:Genesys_Web_Services:interaction-workspace:voice-restore-state-on-back-in-service-time",
"published": false,
"description": "If voice channel goes Out of Service, specifies the amount of time (in second) to set channel back to its previous state once it is back in service when voice.restore-state-on-back-in-service.is-enabled is true."
},
{
"option": "contact.cache-timeout-delay",
"page": "Options:Genesys_Web_Services:interaction-workspace:contact-cache-timeout-delay",
"published": false,
"description": "Specifies the delay, in seconds, before the cache of the result of a Universal Contact Server request is cleared."
},
{
"option": "teamlead.myagents.pagination.limit",
"page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-pagination-limit",
"published": false,
"description": "Specifies the maximum number of agents displayed per page in the My Agents tab."
},
{
"option": "webrtc.service-urn",
"page": "Options:Genesys_Web_Services:interaction-workspace:webrtc-service-urn",
"published": false,
"description": "Specifies the URN that should be based on the following pattern: WEBRTCGATEWAY_SERVER:WEBRTCGATEWAY_PORT?sip-proxy-address=SIPPROXY_SERVER:SIPPROXY_PORT. Replace WEBRTCGATEWAY_SERVER with the hostname where the WebRTC Gateway is deployed, and PORT with the HTTPS port of the WebRTC Gateway. Also, replace SIPPROXY_SERVER and SIPPROXY_PORT (optional) with the connectivity parameters of the SIP Proxy that need to be contacted by the WebRTC Gateway to register this DN."
},
{
"option": "privilege.teamlead.can-monitor-<media-type>",
"page": "Options:Genesys_Web_Services:interaction-workspace:privilege-teamlead-can-monitor-zmedia-type-",
"published": false,
"description": "Enables a supervisor to monitor generic chat interactions."
},
{
"option": "privilege.teamlead.can-coach-<media-type>",
"page": "Options:Genesys_Web_Services:interaction-workspace:privilege-teamlead-can-coach-zmedia-type-",
"published": false,
"description": "Enables a supervisor to coach generic chat interactions."
},
{
"option": "standard-response.field.<CustomFieldCode>",
"page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-zCustomFieldCode-",
"published": false,
"description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as a role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Department = Sales"
},
{
"option": "standard-response.field.Agent.<CustomFieldCode>",
"page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-Agent-zCustomFieldCode-",
"published": false,
"description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Agent.Nickname = Lee"
},
{
"option": "teamlead.myagents.default-page-size",
"page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-default-page-size",
"published": false,
"description": "Specifies the default value for the number of rows per page in the My Agents view. The value is added to the list defined by the option teamlead.myagents.available-page-sizes."
},
{
"option": "editor.default-font",
"page": "Options:Genesys_Web_Services:interaction-workspace:editor-default-font",
"published": false,
"description": "Specifies the default font in the Font menu of new and reply HTML format email interactions. If this option is left empty, the last selected font is used for email interactions by default."
},
{
"option": "standard-response.field.<[Agent.]CustomFieldCode>",
"page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-zzAgent-zCustomFieldCode-",
"published": false,
"description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in Knowledge Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. Refer to Standard Responses Library for more information The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute using the following pattern: Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier: <CustomFieldCode>."
}
],
"additional_pages": []
}
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