Top tasks for PureEngage Cloud

Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need.

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Get started

New to Genesys? Need a refresh? Learn the basics about using your all-in-one Genesys contact center platform.

• Getting started as an Administrator

People & Permissions

Manage the people in your organization.

• Set up a new agent
• Set up your teams and permissions
• Create and manage skills
• Manage users (Persons)

Business & Operations

Manage resources and settings for your business and operations.

• Make changes to a routing application (Designer content requires login)
• Manage your resources
• Make changes to Business Attribute values