WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

Important

Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.

End Notes

Tip

A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.