Service Client options

Important

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Before using the Service Client API to customize how your web application or website integrates with Agent Desktop, first set the Service Client options in Agent Setup.

In the Service Client section of the Contact Center Settings page, configure the following options:

• Block Mark Done Timeout specifies the duration of timeout in milliseconds. This timeout duration is started by the function interaction.blockMarkdone().
• List of User Data Read Allowed specifies the list of keys that can be read in the user data. This applies to the UserData property of the interaction object returned by a function or an event.
• List of User Data Write Allowed specifies the list of keys that can be written to when using functions interaction.setUserData() and interaction.deleteUserData().
• Auto Login returns an agent to their previous state if they are unexpectedly logged out of Agent Desktop.