Usage Tracking

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

Description

The Usage Tracking report shows information about user activity over a selected date range.

Common Usages

• Monitor the activity of SpeechMiner UI users.
• See which interactions have been listened to.

Customizing the Report

For additional information, see Report Parameters.

Actions

• Click a user to drill down to a log of the user's actions.
• In the user action log, click one of the tabs at the top of the list to filter the list. For example, click Logins to see a list of when the user logged into or out of the system.