Dashboards

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Dashboards.

This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.

About the Dashboards

The following dashboards are available in the CX Insights > Dashboards folder:

• Supervisor Dashboard
• Agent Performance Dashboard
• Contact Center Dashboard
• Queue Dashboard

Additional dashboards are found in other folders, for example:

• Predictive Routing - AHT & Queue Dashboard
• Predictive Routing Agent Occupancy Dashboard
• Predictive Routing - Model Efficiency Dashboard

Related Topics:

• Go back to the complete list of available reports.
• Learn how to generate historical reports.
• Learn how to read and understand reports.
• Learn how to create or customize reports.