Authentication Service

Authentication Service provides single sign-on (SSO) for applications in Genesys Engage cloud.

Note: Not all changes listed below may pertain to your deployment.

• February 10, 2020 (9.0.000.69)
• November 2, 2020 (9.0.000.68)
• Known Issues
• Limitations

February 10, 2021 (9.0.000.69)

What's New

SAML

• Authentication Service now supports "enforceAuthN" in SAML authentication requests. When enabled, Authentication Service sends an attribute to the IdP that tells it to re-authenticate the user, regardless of their previous state. Contact your Genesys representative to enable this feature.
• Authentication Service now accepts a configurable maximum age for a SAML assertion. Contact your Genesys representative to enable this feature.
• Authentication Service now supports Identity Provider-initiated (IdP-initiated) login using the SAML Single Sign-on integration. When a user is logged in to their external IdP, they can click a link and directly log in to a Genesys Engage application. 

November 2, 2020 (9.0.000.68)

What's New

Localization support

• Authentication Service now supports the following languages: Brazilian, French, French Canadian, German, Japanese, Spanish, Korean, Italian, and Dutch.

SAML

• Authentication Service now supports SAML certificate rollover without service interruption.

Resolved Issues

• The "Remember Me" functionality on the login screen now preserves the agent's username and tenant when SameSite settings are enabled in agent browsers. (AUTH-274)

Known Issues

• There are currently no known issues.

Limitations

• There are currently no limitations.