Gplus Adapter for Service Now

Important

Not all changes listed below may pertain to your deployment.

• August 02, 2021
• June 12, 2020

August 02, 2021

What's New

• Gplus Adapter now supports WebRTC.

Resolved Issues

There are currently no resolved issues.

Known Issues

There are currently no known issues.

June 12, 2020 (9.0.002.00)

What's New

• Configurable Screen pop
  • Allows to screen pop on any ServiceNow entity
• ClickToDial from ServiceNow:
  • Start outbound call from phone fields (example: start call from Contact business number)
  • Start outbound call from reference fields (example: start call from “caller” field or Incident)
  • Customizable screen pop
• Single pane desktop user experience
  • Agent Status Management
  • Agent Performance Tracker
  • Inbound Voice
• Inbound toast alert
• Supports ServiceNow Agent Workspace View

Prerequisite

• ServiceNow “Openframe” plugin installed