Gplus Adapter User's Guide

Welcome to the Gplus Adapter User's Guide. The Gplus Adapter now has only one implementation:

• Gplus Adapter for Salesforce - Workspace Web Edition (WWE) is an enhanced soft phone that has a larger window size and provides many of the same features and functionality as the Genesys Workspace Agent Desktop.

Important

The Gplus Adapter for Salesforce for Classic Sales and Service console is no longer available..

Click any of the topics below for details.

Gplus Adapter for Salesforce

• Getting Started
• Handling Calls
• Working with the chat channel
• Managing case information
• Accessing voicemails
• Managing contacts
• Viewing reports
• Submitting feedback
• Transferring a Call
• Chatting with a Customer

Gplus Adapter for Salesforce - WWE Option

• Gplus Adapter for Saleforce - WWE option
• Lightning Experience in Gplus Adapter for Saleforce - WWE option