SetInFocus

This request will set focus parameter for interaction. This is useful if agent is handling more than one interaction and will aide in proper reporting time spend on each interaction.

Request URL	/api/v2/me/chats/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SetInFocus
InFocus	Boolean parameter true or false

Sample

Request

POST api/v2/me/chats/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response

{
  "statusCode": 0
}