Complete

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

An agent can mark a Twitter interaction as completed. If the queuePath parameter is specified, then the Twitter interaction is placed in the specified queue.

Request URL	/api/v2/me/twitter/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Complete
queuePath	The URI of the queue where GWS should place this Twitter interaction. (optional)

Samples

Request

POST api/v2/me/twitter/01QQQG2MU214P05K
{
  "operationName": "Complete",
  "queuePath": "/contacts/60ebbb94-3cef-4b14-95f8-5c49dbeb355d"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{"messageType": "TwitterStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 45,
 "twitter": {"capabilities": [],
              "contactId": "0000Ka96XNNU4488",
              "from": "vitaliy_onv(Oleg Witcher)",
              "id": "01QQQG2MU214P05K",
              "message": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
              "receivedDate": "2015-03-02 12:26:14.000+0200",
              "revelantResponseTemplateGroups": [],
              "state": "Completed",
              "subject": "On 12:58:9 11/5/2013, P created a pos...",
              "suggestedQueueUris": [],
              "twitterType": "Inbound",
              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05K",
              "userData": {"CBR-IT-path_DBIDs": "",
                            "CBR-Interaction_cost": "",
                            "CBR-actual_volume": "",
                            "CBR-contract_DBIDs": "",
                            "ClassifiedAndScreened": "1",
                            "Classify_Actionability_CtgId": "",
                            "Classify_Actionability_CtgName": "",
                            "Classify_Actionability_CtgRelevancy": "",
                            "Classify_Sentiment_CtgId": "",
                            "Classify_Sentiment_CtgName": "",
                            "Classify_Sentiment_CtgRelevancy": "",
                            "ContactCreated": "false",
                            "ContactId": "0000Ka96XNNU4488",
                            "ContactIdList": "0000Ka96XNNU4488",
                            "CustomerSegment": "default",
                            "DISP_KEY": "resolved",
                            "FirstName": "Oleg",
                            "FromAddress": "vitaliy_onv(Oleg Witcher)",
                            "IxnAlreadyCreatedInUCS": "1",
                            "KloutId": "",
                            "LastName": "Witcher",
                            "NumberOfContactsFound": "1",
                            "PegAGSocial Media Agent Group": 1,
                            "RRequestedSkillCombination": "",
                            "RRequestedSkills": None,
                            "RStrategyDBID": "985",
                            "RStrategyName": "Twitter Agent Delivery Strategy",
                            "RTargetAgentGroup": "Social Media Agent Group",
                            "RTargetAgentSelected": "a1",
                            "RTargetObjSelDBID": "117",
                            "RTargetObjectSelected": "Social Media Agent Group",
                            "RTargetPlaceSelected": "a1",
                            "RTargetRequested": "Social Media Agent Group",
                            "RTargetRuleSelected": "",
                            "RTargetTypeSelected": "2",
                            "RTenant": "Environment",
                            "RVQDBID": "",
                            "RVQID": "",
                            "RouterData70": "("t"="1383649092 0")",
                            "Screen_Actionability_CtgName": "",
                            "Screen_Actionability_CtgRelevancy": "",
                            "Screen_Actionability_ScreenRuleName": "",
                            "Screen_Sentiment_CtgName": "",
                            "Screen_Sentiment_CtgRelevancy": "",
                            "Screen_Sentiment_ScreenRuleName": "",
                            "ServiceObjective": 0,
                            "ServiceType": "default",
                            "Subject": "On 12:58:9 11/5/2013, P created a pos...",
                            "_twitterCreatedAt": "2013-11-05T10:58:12Z",
                            "_twitterFromAddr": "vitaliy_onv",
                            "_twitterFromUserId": "2175525290",
                            "_twitterIsFavorited": "false",
                            "_twitterIsRetweet": "false",
                            "_twitterMsgId": "63493545",
                            "_twitterMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
                            "_twitterMsgType": "Status",
                            "_twitterQueryName": "stream-user",
                            "_twitterRetweetCount": "0",
                            "_twitterSource": "<a href="http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
                            "_twitterToAddr": "vitaliy_onv",
                            "_twitterUserCreatedAt": "2013-11-05T06:56:43Z",
                            "_twitterUserFollowersCount": "0",
                            "_twitterUserFriendsCount": "0",
                            "_twitterUserId": "2175525290",
                            "_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
                            "_twitterUserIsFollower": "false",
                            "_twitterUserIsFriend": "false",
                            "_twitterUserLanguage": "r",
                            "_twitterUserName": "Oleg Witcher",
                            "_twitterUserScreenName": "vitaliy_onv",
                            "_twitterUserStatusesCount": "2",
                            "_twitterUserUtcOffset": "-1",
                            "_umsChannel": "channel-twitter",
                            "_umsChannelInfo": {"_twitterSourceNickName": "Twitter Application SmServer-1",
                                                 "_twitterUserId": "2175525290",
                                                 "_twitterUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
                                                 "_twitterUserName": "Oleg Witcher",
                                                 "_twitterUserScreenName": "vitaliy_onv"},
                            "_umsChatPossible": "false",
                            "_umsFromAddr": "vitaliy_onv",
                            "_umsInboundIxnSubmittedBy": "Cloud_localhost",
                            "_umsMediaAccount": "2175525290",
                            "_umsMediaType": "twitter",
                            "_umsMsgPlainText": "On 12:58:9 11/5/2013, P created a post saying hello world!.",
                            "_umsRequestId": "14",
                            "desktop_actionable": "1",
                            "desktop_expand": "1",
                            "desktop_sentiment": "Neutral"}}}