My Channels
My Channels
Use the My Channels tab to view and modify which interaction channels you are using.
Click a channel in either the Status column or the Forward column, to open the Action menu for that channel and column. Use the Action menu to perform the following actions:
- Change your status on a channel
- Log off from a channel
- Turn on/off your Do Not Disturb status
Note: If you have more than one multimedia channel enabled (for example, chat and e-mail), changing to the Do Not Disturb status on one channel will also change the status of the other multimedia channels to Do Not Disturb.
- Forward calls that are directed to your extension to another extension on the voice switch/channel
Forwarding Calls
To forward calls to a different extension or phone number, on the selected media channel, in the Forward column, select No Active Forward and select Forward.
This action opens the Forward dialog box. Enter the number to which you want to forward your calls and click Apply. Click Cancel to return to the My Channels tab without forwarding your calls.
If you have an Active Forward set and you want to disable it, on the voice channel, in the Forward column, select Forwarded to <number>, and select Cancel Forward to <number>.
In the Cancel Forward dialog box, select Yes to cancel the forward; this removes the active forward and changes the Forward status to No Active Forward. To keep the forward active, select No.
Note: When an Active Forward is set, no call is received by the application.