Prerequisites

To work with Workspace Web Edition & Web Services, make sure that your system meets the following minimum requirements:

OS Requirements

• Linux Red Hat, versions 5 & 6

Jetty Requirements

• You have installed and configured Jetty 9.

Cassandra Requirements

• You have installed and configured Cassandra 1.2.

Browser Support

Workspace Web Edition

The Workspace Web Edition agent interface supports the following browsers:

• Microsoft Internet Explorer 10
• Google Chrome 22+
• Firefox 15+

Gplus Adapter for Salesforce

The adapter supports the following web browsers:

• Firefox 34+, running on Windows and OS X 7+
• Google Chrome 31+, running on Windows and OS X7+

Genesys Environment

In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a WWE&WS installation

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3
Reporting	Stat Server 8.1
Mobile Push Notifications	Genesys Mobile Services 8.1.2

Next Steps

• Installing and Configuring Cassandra