Prerequisites

To work with Workspace Web Edition & Web Services, make sure that your system meets the following minimum requirements:

OS Requirements

• Linux Red Hat, versions 5 & 6

Java Requirements

• You have installed the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.

Jetty Requirements

• Jetty version 9.3.2 is now embedded in the Workspace Web Edition & Web Services installation. Previously, you had to install and configure Jetty separately.

[+] Click here to see the old Jetty installation details

Jetty version 9 is a mandatory component that must be installed and configured on each Workspace Web Edition & Web Services node prior to starting the installation and configuration of Workspace Web Edition & Web Services.

Important

Jetty version 8 is no longer supported by Genesys Web Services. For more information about Jetty, refer to the Jetty documentation.

Installing Jetty

Prerequisites

• You have installed the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.

Start

1. Download the latest Jetty version available in stable-9 from Eclipse.
2. Copy the Jetty archive to the installation directory. For example: /opt/jetty
   
3. Use a tar utility to extract the files. For example: tar -zxvf jetty-distribution-9.2.1.v20140609.tar.gz
   
4. Start Jetty to confirm it has been installed correctly:

[java_path]/java -jar [jetty_path]/start.jar 

• [java_path] — The path to your Java installation. For example, /usr/bin.
• [jetty_path] — The path to your Jetty installation. For example, /opt/jetty.

Test Jetty by entering the following URL in a web browser: http://[host]:8080

• [host] — The host name (fully qualified domain name) or IP address where you installed Jetty.

You should see a Jetty Test application page.

Stop Jetty by pressing Ctrl+c.

End

Cassandra Requirements

• You have installed and configured Cassandra 1.2.

Browser Support

Workspace Web Edition

The Workspace Web Edition agent interface supports the following browsers:

• Microsoft Internet Explorer 10
• Google Chrome 22+
• Firefox 15+

Gplus Adapter for Salesforce

The adapter supports the following web browsers:

• Firefox 34+, running on Windows and OS X 7+
• Google Chrome 31+, running on Windows and OS X7+

Genesys Environment

In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a WWE&WS installation

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3
Reporting	Stat Server 8.1
Mobile Push Notifications	Genesys Mobile Services 8.1.2

Next Steps

• Installing and Configuring Cassandra