Recording a Call

Recording calls

The Call Recording functionality enables you to record the current voice interaction with a customer or an internal caller.

You can start a recording, pause a recording, resume a recording, and end a recording.

Call recording enables you to perform the following functions:

• Record the call — Select Record the Call () to record a call.
• Stop recording the call — Select Stop Recording the Call () to stop recording a call that you are currently recording.
• Pause recording the call — Select Pause Recording the Call () to pause recording a call that you are currently recording.
• Resume recording the call — Select Resume Recording the Call () to stop recording a call that you are currently recording.

When you are recording a call, the call icon in the connected-parties area changes to red.

When you pause a call recording, the red call icon changes back to blue.

If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.

A call-recording icon () is displayed in the title bar of the Main View when a call recording is active.