Genesys Knowledge Center Configuration Options

Workspace Web Edition provides the following options for managing Knowledge Center:

knowledge-center.auth

• Default Value: empty string, Floating
• Valid Values: Valid authorization token
• Changes take effect: When the session is started or restarted.
• Description: Authorization token of the Knowledge-center cluster.

knowledge-center.customerId

• Default Value: empty string
• Valid Values: ?
• Changes take effect: When the session is started or restarted.
• Description: Token that refers to the customer ID given in Interaction object.

knowledge-center.kbId

• Default Value: empty string
• Valid Values: ?
• Changes take effect: When the session is started or restarted.
• Description: Token that refers to the pre-populated knowledge base ID given in Interaction object.

knowledge-center.question

• Default Value: empty string, Floating
• Valid Values: Pinned, Floating
• Changes take effect: When the session is started or restarted.
• Description: knowledge-center.question.

knowledge-center.sessionId

• Default Value: empty string
• Valid Values: ?
• Changes take effect: When the session is started or restarted.
• Description: Token that refers to the customer session ID given in Interaction object.

knowledge-center.url

• Default Value: empty string
• Valid Values: Valid HTTP URL
• Changes take effect: When the session is started or restarted.
• Description:URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster

privilege.knowledge-center.can-use

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in true.