Complete

This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.

Overview

With this request an agent will mark facebooksession interaction as complete and end facebook session for the customer if it hasn't been ended already. If queueName is specified it the facebooksession interaction will be placed in the specified queue, facebook session will be ended if it hasn't been ended already

Request URL	/api/v2/me/facebooksession/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Complete
queueName (optional)	name-of-the-queue to put facebooksession interaction

Sample

Request

POST api/v2/me/facebooksession/0002DaAVKJ0V0095
{
  "operationName": "Complete"
}

or

POST api/v2/me/facebooksession/0002DaAVKJ0V0095
{
  "operationName": "Complete",
  "queueName": "PostProcessingQueue"
}

Response

{
  "statusCode": 0
}

Notification

{
    "referenceId": 23,
    "notificationType": "StatusChange",
    "messageType": "FacebooksessionStateChangeMessage",
    "facebooksession": {
        "comment": "Iamcrazyaboutmytest",
        "userData": {
            "FirstName": "Vitaliy",
            "desktop_actionable": "1",
            "_facebookSex": "",
            "_facebookLocale": "",
            "LastName": "Onv",
            "RTargetObjectSelected": "SocialMediaAgentGroup",
            "_facebookItxType": "10",
            "_facebookHomeTownLocation": "",
            "RVQID": "",
            "ChatServerAppName": "es_chat",
            "_facebookDriverVersion": "8.5.101.04",
            "ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
            "_facebookBirthdayDate": "",
            "_facebookSourceNickName": "CloudAppCommunity",
            "LastCalledAgent_EmployeeID": "a1",
            "LCA_EmplID_facebook": "a1",
            "desktop_expand": "1",
            "RTargetObjSelDBID": "117",
            "Classify_Actionability_CtgName": "",
            "_facebookTimezone": "",
            "Screen_Sentiment_CtgRelevancy": "",
            "desktop_sentiment": "Neutral",
            "ChatServerPort": "7160",
            "_facebookCurrentLocation": "",
            "Screen_Actionability_CtgName": "",
            "CBR-Interaction_cost": "",
            "CBR-contract_DBIDs": "",
            "ContactId": "00025aA4V4DR005N",
            "RTargetAgentSelected": "a1",
            "_facebookSourceXML": "<com.genesyslab.mcr.facebook.fql.Page>...</com.genesyslab.mcr.facebook.fql.Page>",
            "_facebookCreatedTime": "1441197555607",
            "CBR-IT-path_DBIDs": "",
            "Classify_Actionability_CtgRelevancy": "",
            "RTargetAgentGroup": "SocialMediaAgentGroup",
            "Classify_Sentiment_CtgId": "",
            "RTargetRuleSelected": "",
            "ChatServerDBID": "115",
            "Screen_Sentiment_CtgName": "",
            "PegAGSocialMediaAgentGroup": 1,
            "Classify_Sentiment_CtgRelevancy": "",
            "UserData2": 123456789,
            "RTargetPlaceSelected": "a1",
            "_facebookPMInboxUrl": "https: //www.facebook.com/Cloud-App-Community-...&folder=inbox",
            "RTenant": "Environment",
            "_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
            "RRequestedSkills": None,
            "Classify_Sentiment_CtgName": "",
            "IxnAlreadyCreatedInUCS": "1",
            "_facebookActorId": "1457374047909438",
            "_facebookPMMessageId": "m_mid.1441197555276: d391c5a244a6798f46",
            "Screen_Actionability_ScreenRuleName": "",
            "LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
            "RRequestedSkillCombination": "",
            "LCA_TimeStamp_facebooksession": "2015-08-03T12: 31: 06Z",
            "MiddleName": "",
            "RVQDBID": "",
            "RStrategyDBID": "1225",
            "_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
            "CustomerSegment": "default",
            "Classify_Actionability_CtgId": "",
            "ServiceType": "default",
            "_facebookInQueueAtTarget": "0",
            "_facebookPMThreadNMessages": "101",
            "LastCalledAgent_TimeStamp": "2015-08-11T12: 11: 34Z",
            "Screen_Sentiment_ScreenRuleName": "",
            "FromAddress": "VitaliyOnv",
            "ServiceObjective": 0,
            "Screen_Actionability_CtgRelevancy": "",
            "LCA_EmplID_facebooksession": "a1",
            "_facebookLanguages": "",
            "_facebookMessageText": "Hellomyfriend!",
            "_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
            "DISP_KEY": "resolved",
            "_facebookSourceId": "830180563704433",
            "RTargetRequested": "SocialMediaAgentGroup",
            "EmailAddress": "",
            "CBR-actual_volume": "",
            "_facebookActorName": "VitaliyOnv",
            "_facebookActorXML": "<com.genesyslab.mcr.facebook.fql.User>...</com.genesyslab.mcr.facebook.fql.User>",
            "RStrategyName": "FacebookAgentDeliveryStrategy",
            "RTargetTypeSelected": "2",
            "_facebookPMActionId": "1441197555620000000",
            "Subject": "Hellomyfriend!"
        },
        "receivedDate": "2015-09-0215: 39: 22.000+0300",
        "facebooksessionType": "Inbound",
        "uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002DaAVKJ0V0095",
        "capabilities": [
            
        ],
        "suggestedQueueUris": [
            "http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
        ],
        "state": "Completed",
        "revelantResponseTemplateGroups": [
            
        ],
        "participants": [
            {
                "nickname": "VitaliyOnv",
                "type": "Customer",
                "id": "007355E6EDFA0107",
                "visibility": "All",
                "participantId": "007355E6EDFA0107"
            }
        ],
        "id": "0002DaAVKJ0V0095"
    }
}