WebRTC

Workspace Web Edition provides the following options for integrating WebRTC:

privilege.web-rtc.can-mute-microphone

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to mute and unmute the microphone. Depends on privilege.voice.can-use and privilege.web-rtc.can-use.

privilege.web-rtc.can-mute-speaker

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to mute and unmute the speaker. Depends on privilege.voice.can-use and privilege.web-rtc.can-use.

privilege.web-rtc.can-use

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Enables WebRTC in Workspace. Depends on privilege.voice.can-use.

webrtc.identifier.x-last-digit-displayed

• Default Value: 10
• Valid Values: A positive integer
• Changes take effect: When the session is started or restarted.
• Description: Specifies the x last digit of the identifier to display in Workspace.

web-rtc.quality.score.key-name

• Default Value: callQualityScore
• Valid Values: Any string
• Changes take effect: When the session is started or restarted.
• Description: Specifies the key in the UserEvent that Workspace should use for the call quality score set by the agent. The agent only provides this score if the WebRTC API detects low quality of audio or video for the call.

web-rtc.quality.statistics.key-name

• Default Value: callQualityStatistics
• Valid Values: Any string
• Changes take effect: When the session is started or restarted.
• Description: Specifies the key in the UserEvent that Workspace should use for the call quality statistics it receives from the WebRTC API.

web-rtc.request-quality-interval

• Default Value: 2
• Valid Values: A positive integer
• Changes take effect: When the session is started or restarted.
• Description: Specifies the interval, in seconds, to request call quality from the Genesys WebRTC JavaScript API.

web-rtc.ringing-bell

• Default Value:
• Valid Values: All special characters that are valid URL file path, '|' separator and numeric values.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the voice channel ringing sound-configuration string. For example: 'BELL|7|0'. The value has three components that are separated by the pipe ('|') character. The first is the sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file). The second is a priority — the higher the integer, the higher the priority. The last is the duration, which can have the following values:
  • -1 — play and repeat the sound until an explicit message, such as event established, causes it to stop.
  • 0 — play the whole sound once
  • an integer greater than 0 — the length of time, in milliseconds, to play and repeat the sound