Configuration Options

The Workspace Web Edition configuration options are described in the following topics in functionality-related sections, like Email, Voice, and so on. These options should all be set in the [interaction-workspace] section of your WS_Cluster application by using either Genesys Administrator or Configuration Manager.

Accessibility Active Recording Agent Status Application Case Data Chat Co-browse Contact Contact Center Statistics Email Expression

Facebook IM Interaction Interaction Preview (Toast) Intercommunication Knowledge Center KPI Login Main Window Outbound Security

Service Client API Standard Response Team Communicator Team Lead Twitter Views Voice Voicemail Web Engagement Workbin Overriding Interaction Workspace Options