Workspace Web Edition Mode

In Workspace Web Edition Mode, Gplus Adapter for Salesforce is available in Salesforce Console only. It provides all the functionality available in Workspace Web Edition, along with additional Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Workspace Web Edition user interface and the following features:

• Voice
• Chat
• Email
• Outbound Preview
• Voice and Chat Supervision (monitoring, coaching, barge-in)

Deployment tasks

Complete the following tasks to install and configure the adapter in Workspace Web Edition Mode in your Genesys environment and in Salesforce.

1. Install and configure Web Services.
   1. Make sure you set up SSL for Jetty — the adapter won't work without it. For more information about configuring SSL, see Configure SSL.
   2. If you want the adapter to use single sign-on, make sure you Configure SAML in Web Services. (You'll also need to add a special parameter to the CTI Adapter URL field in Step 4 of Configuring the adapter in Salesforce.)
2. Configure Workspace Web Edition. The following Worksapce Web Edition features are supported by the adapter in Workspace Web Edition Mode:
   • Voice
   • Chat
   • Email
   • Outbound Preview
   • Voice and Chat Supervision (monitoring, coaching, barge-in)

   Don't forget to test and confirm that your Workspace Web Edition configuration is valid and your required features are enabled.

3. Install and configure the adapter in Salesforce.
4. Configure the adapter in your Genesys environment.
5. Refer to the Gplus Adapters User Guide for information about how to work with the adapter.